Refund policy
We here at Sandpiper go out of our way to ensure that our brand partners have provided you, our customers, the quality of product and competitive price that we ourselves as professionals have come to expect. We truly believe that you will be thrilled with the products you purchase from us, however, we also understand that sometimes a product may not be what you expect it to be. In that unlikely event, we invite you to review the following terms relating to returning a product.
STANDARD RETURN POLICY
For any unused and undamaged product in saleable condition*, with the exception of Shaper Tips, Bocals, and Cane Products, simply contact us within 14 days of purchase and we’ll be happy to provide you with a RA Number (Return Authorization Number) and the appropriate return shipping information. Please note that an RA number is not a shipping label; Return shipping is your responsibility and we do not provide free return shipping.
Authorized returns should be received by us no later than 10 days, so please mail packages immediately after receiving your RA number. Products with a value of over $50 dollars must be returned using a trackable and fully insured shipping method.
RETURNING PART OR ALL OF AN ORDER THAT QUALIFIED FOR FREE SHIPPING
The value of returned items that qualified for free shipping will be refunded, including sales tax for orders originating in Canada, however, the actual cost of shipping and handling of the original package will be deducted from the return. Furthermore, international customs, brokerage fees, duty and any other expenses incurred on foreign orders are not the responsibility of Sandpiper Oboe Boutique.
RETURN OF SHAPER TIPS & BOCALS
All shaper tips and bocals leave our facility fully inspected and must be returned in accordance to our Standard Return Policy; In addition, each returned shaper tip and or bocal will also be subject to a 15% restocking fee.
RETURN OF CANE PRODUCTS
All cane products are final sale to both us and to our customers. As with many natural products, cane inherently has flaws and non-visible variations from batch to batch, season to season, harvest to harvest and so forth. Cane brands, with the exception of "premium" or “select” products are shipped by suppliers in a bulk and unsorted fashion. Sandpiper, in the spirit of being fair to all customers, also does not “pick through” cane that gets repackaged with the exception of any damaged cane that is plainly seen upon visual inspection. It is for these reasons that we ourselves can’t return cane to our suppliers and unfortunately aren’t able to offer any guarantees either.
** SALEABLE CONDITION OF RETURNED PRODUCTS
Salable condition refers to products in new and unused condition that can be resold without any further expense (losses) to us having to refurbish or repackage them.
Knives that have been dulled, nicked or sharpened, staples with compressed or darkened cork, sharpening stones that have been used, bottles that have had their safety seal broken are just some examples of items that cannot be returned.
STANDARD RETURN POLICY
For any unused and undamaged product in saleable condition*, with the exception of Shaper Tips, Bocals, and Cane Products, simply contact us within 14 days of purchase and we’ll be happy to provide you with a RA Number (Return Authorization Number) and the appropriate return shipping information. Please note that an RA number is not a shipping label; Return shipping is your responsibility and we do not provide free return shipping.
Authorized returns should be received by us no later than 10 days, so please mail packages immediately after receiving your RA number. Products with a value of over $50 dollars must be returned using a trackable and fully insured shipping method.
RETURNING PART OR ALL OF AN ORDER THAT QUALIFIED FOR FREE SHIPPING
The value of returned items that qualified for free shipping will be refunded, including sales tax for orders originating in Canada, however, the actual cost of shipping and handling of the original package will be deducted from the return. Furthermore, international customs, brokerage fees, duty and any other expenses incurred on foreign orders are not the responsibility of Sandpiper Oboe Boutique.
RETURN OF SHAPER TIPS & BOCALS
All shaper tips and bocals leave our facility fully inspected and must be returned in accordance to our Standard Return Policy; In addition, each returned shaper tip and or bocal will also be subject to a 15% restocking fee.
RETURN OF CANE PRODUCTS
All cane products are final sale to both us and to our customers. As with many natural products, cane inherently has flaws and non-visible variations from batch to batch, season to season, harvest to harvest and so forth. Cane brands, with the exception of "premium" or “select” products are shipped by suppliers in a bulk and unsorted fashion. Sandpiper, in the spirit of being fair to all customers, also does not “pick through” cane that gets repackaged with the exception of any damaged cane that is plainly seen upon visual inspection. It is for these reasons that we ourselves can’t return cane to our suppliers and unfortunately aren’t able to offer any guarantees either.
** SALEABLE CONDITION OF RETURNED PRODUCTS
Salable condition refers to products in new and unused condition that can be resold without any further expense (losses) to us having to refurbish or repackage them.
Knives that have been dulled, nicked or sharpened, staples with compressed or darkened cork, sharpening stones that have been used, bottles that have had their safety seal broken are just some examples of items that cannot be returned.